Shipping policy

Shipping Policy

At 5th Season, we strive to deliver your purchases quickly, safely, and efficiently. Please review our shipping policy below to understand how our shipping process works and what you can expect after placing an order.

1. Order Processing Times

  • Orders are processed within 1-2 business days of purchase. Orders placed after [Time Zone] on Fridays, weekends, or holidays will begin processing on the next business day.
  • Custom or personalized items may require additional processing time. Estimated processing times are provided at checkout for such items.

2. Shipping Rates & Delivery Times

  • Standard Shipping: Typically takes 3-7 business days.
  • Expedited Shipping: Available at an additional cost, with estimated delivery in 2-3 business days.
  • Overnight Shipping: If available, orders will arrive the next business day. Orders must be placed before [Cutoff Time] for same-day dispatch.

International Shipping

  • We offer international shipping to select countries. Delivery times and rates may vary depending on the destination and customs processing. Customers are responsible for any customs duties or taxes.

3. Shipping Confirmation & Tracking

  • Once your order has shipped, you will receive an email confirmation with tracking information.
  • You can track your order status on our website under 'My Account' or directly through the carrier’s tracking link provided in the confirmation email.

4. Shipping Delays

  • While we aim to meet all delivery estimates, please be aware that shipping delays may occur due to factors beyond our control, including but not limited to: weather conditions, postal service delays, or high order volumes during peak seasons.

5. Undeliverable Packages

  • If an order is returned to us due to an incorrect address, we will reach out to confirm or correct your shipping details. Please verify that all information provided is accurate to avoid delays.

6. Lost or Damaged Packages

  • In the rare event that your order is lost or damaged in transit, please contact us at [Contact Email or Phone Number]. We will work with the carrier to resolve the issue and may offer a replacement or refund, as applicable.

7. Contact Us

  • If you have questions or need further assistance with your order, our customer service team is available to help. You can reach us at [Contact Information].

Thank you for shopping with 5th Season!